Return and Refund Policy

Thank you for shopping at SummitCap LLC (https://summitcap.store/). We specialize in designing and selling physical caps and hats. If you are not entirely satisfied with your purchase, we are here to help you resolve any issues.

1. Return Eligibility & Window

We offer a 30-day return window from the date your package is delivered to your address. To be eligible for a return, your item must fulfill the following criteria:

• The cap or hat must be unworn, unwashed, and in the same brand-new condition in which it was received.
• Items must remain in their original packaging with all product labels and tags attached.
• You must provide an order number or proof of purchase.

2. How to Return an Item

Note: Unsolicited returns sent back without prior approval will not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your shipment upon receipt. If your cap or hat arrives damaged, defective, or if you received an incorrect item, please notify us within 48 hours at support@SummitCap.store.

Include clear photos of the issue along with your order number. We will immediately arrange a prepaid replacement or issue a full refund for damaged or error orders.

4. Refund Processing

Once we receive and inspect your returned merchandise, we will send an email confirming receipt and status approval:

• Approved Refunds: Credit will automatically be issued to your original method of payment within 5 to 10 business days, depending on your bank or card issuer.
• Shipping Fees: Original shipping charges are non-refundable unless the return is due to a damaged item or shipment error caused by SummitCap LLC.

5. Exchanges

If you need to exchange a cap for a different size, color, or style, the quickest path is to return the original item for a refund and place a new order online at summitcap.store.